Circulation Policies

We are here to serve you! Our borrowing policies and procedures are designed to make it easy for you to access the many resources we have to offer. But we are a busy place - 373,175 visitors checked out 380,179 items last fiscal year! Please read and follow these guidelines to help us provide the best possible service to all of our patrons.

Contact: Circulation Department 203-438-2282 x 1007 circulationdesk@ridgefieldlibrary.org


Checking Out

Library Card Use
For your own convenience and security, please always present your library card at Circulation when checking out. Proper identification is required if you do not have your library card with you. A card is required for check-out at any time when our circulation system is offline.

Self-Check Stations
Self-check stations are located in the Bossidy Commons and on the Upper Level near the MainS treet entrance. These stations now use a special Radio Frequency Identification (RFID) technology, so they operate differently from what you may be used to. Some transactions cannot be completed at self-service stations. Always watch the screen for instructions. Staff are standing by to help with questions or problems. Try Self-Check today - it's fast and easy!

Check-out or renewal will be blocked if there are fines or other charges of $5.00 or more on your account or if your card is expired or due to expire imminently.


Loan Periods

Items owned by the Ridgefield Library may be borrowed for the following loan periods. Please be aware that items from other libraries obtained through Bibliomation and Inter-Library Loan may have different loan periods set by the owning institution. Check-out or renewal will be blocked if there are fines or other charges of $5.00 or more on your account or if your card is expired or due to expire imminently.

Loan periods and borrowing rules as of July 1, 2014

"New & Now" Books 7 days - no reserves, no renewals, $1/day fine
"New & Now" DVDs 3 days - no reserves, no renewals
Books: New adult fiction and non-fiction 14 days
Books: New adult material over 500 pages 21 days
Books: All other adult & children's 21 days
Books: Juvenile holiday collection 21 days - limit of 3 items per card
Magazines: Current issues for use in Library only
Magazines: Adult back issues 14 days
Magazines: Juvenile 21 days
Newspapers Use in library only
Entertainment DVDs (except series) 7 days
Series DVD sets 14 days
Non-fiction DVDs 14 days
Audiobooks (all types) 21 days
Music CDs 21 days
Videogames 7 days
Museum passes 2 nights
Downloadable audiobooks and eBooks Variable - see OverDrive website for details

All items should be returned through the wall-mounted slots located on the outside of the building near the Main Entrance and in the lobby right inside the entrance.  Please insert one item at a time bottom edge first and watch for the green light before proceeding.  These return slots lead directly to our Automated Materials Handling System, which checks them in and sorts them using RFID technology (you can watch this process through the windows to the right of the outside slot!). 

There is also a regular book return box on the Upper Level for the convenience of those entering via the Main Street doors.

We are also pleased to offer a drive-up book return in the parking lot directly in front of the Main Entrance.  You may pull into this reserved spot, put books into the box through the driver's window, then back out and continue on your way without parking or leaving your vehicle.


Renewals

Most items belonging to the Ridgefield Library may be renewed for one additional loan period if there is no waiting list. Items from other libraries obtained through Bibliomation or Inter-Library Loan may not be renewable. Contact us for more information about a specific item. Check-out or renewal will be blocked if there are fines or other charges of $5.00 or more on your account or if your card is expired or due to expire imminently.

  • Renew online using the My Account feature.
  • Renew in person by bringing your items into the Library.
  • Renew by phone by calling 203-438-2282 x1008 during Library hours.  When calling for renewal, please make sure to have the items and your library card number available.
  • Museum passes and eBook readers may not be renewed.

Late Fees & Other Charges

Fines
Fines on most items are 25 cents per item per day.
Fines on  DVDs and videogames are $1.00 per item per day.
Fines on  museum passes are $10.00 per item per day, with a maximum fine of $50.00 per item.
Fines on New and Now books and DVDs are $1.00 per item per day.

Maximum fine charged for DVDs, CD-ROMs and videogames is $10.00 per item.
Maximum fine charged for children's materia other than those listed above is $2.50 per item.
Maximum fine charged for all other materials is $5.00 per item.

Lost & Damaged Items
Charges for lost or damaged items belonging to the Ridgefield Library are based on the original purchase price. The Library does not accept replacement items provided by the patron.

Replacement charge for an individual lost or damaged audiobook CD is $7.00.
Replacement charge for a lost or damaged media case is $1.00.

Charges for lost or damaged items belonging to other libraries are determined by the owning institution.

Check-out or renewal will be blocked if there are fines or other charges of $5.00 or more on your account or if your card is expired or due to expire imminently.


Requesting an Item

Submit your requests via email.

Requesting an item that is checked in
You may put a hold on an item listed as "checked in" by calling the Library 203-438-2282 or clicking Request Item on the catalog listing. Please wait until you have received confirmation from us that this item is available before coming to pick up your request.

Reserving an item that is checked out
You  may place a hold on any item we own by filling out a request card (available throughout the building), calling the Library at 438-2282 or placing them yourself directly from the item's record in the catalog.

Reserving an item that is "On Order" or "Acquisitions"
You may place a hold on a new item even before we receive it! These will appear in the catalog as "On Order" or "Acquisitions," and the procedures are are same as above. You can even subscribe to BookLetters e-newsletters that will alert you to upcoming releases and link you directly to our catalog.

Requesting an item not found in the Ridgefield Library catalog
Always check our catalog or submit your request for an item locally first, as Bibliomation and iCONN catalogs may not reflect real-time holdings, availability or borrowing restrictions.

You may easily place a hold on an item in the global Bibliomation catalog by expanding your search to select "Bibliomation" at the top of the drop-down menu on the search page. Be aware that some items at other network libraries are not available for loan beyond the owning library.

If you are not able to find what you want, fill out a request card or inquire about Inter-Library Loan. You may also submit a purchase suggestion by email. Please include title, author, publication date and any additional information you know.

Notification of Items Awaiting Pick-Up
Notification that a requested item is available will be made by email unless you specifically request a phone call instead. You must set your preference personally in the online My Account section of our catalog. You may also choose to sign up for Library Elf for additional notification options. Please wait until you have received confirmation from us that an item is available before coming to pick up your request.